FAQ

ORDERS + SHIPPING

  HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED?

When your order finishes processing and begins its journey to you, you'll receive a shipment confirmation email containing a tracking link.

  WHEN WILL I RECEIVE MY ORDER?

Typically, orders take about 3-5 business days to process* and 2-6 days to ship via standard ground shipping, depending on the shipping method selected at checkout. Shipping to Canada typically takes 5-10 days, and other countries will vary.

For pre-order items, please check the product description for an estimated timeframe. 

* Fork Parker games are expected to ship early Fall 2018 *

If you’re in a pinch, email us at info@megacatstudios.com, and we’ll see what we can do to accommodate your deadline. If you have a specific need-by date, we also recommend listing that in the "notes" section at checkout.

Our business days are M-F. We are closed on all federal holidays. 

  THE TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I DIDN'T RECEIVE IT?

We recommend shipping to a secure, attended location. Unfortunately, in this scenario we cannot assist in recovering your package, but we've found that if it's not hidden on your porch or left with the neighbor, the package is almost always being held at your local post office for pick up. We recommend getting in touch with your mailman if possible, or paying a visit in person to your post office.

In the rare situation that the post office is not able to locate your package, it is unfortunately beyond our control. Packages that are marked delivered but not received can be attributed to any number of things, including being stolen or lost. We always recommend filing a claim with the carrier, and we'd be happy file a claim or provide any information they need on our end, as well.

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. If your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact your local post office to file a claim. 

Please note that Mega Cat Studios is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft. Thank you for your understanding.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Mega Cat Studios. If the package does return, and the customer has chosen not to reship the package, a refund will be provided for the cost of goods only. 

  I RECEIVED MY PACKAGE BUT AN ITEM WAS DAMAGED. CAN IT BE REPLACED?

We package all of our items very carefully to avoid damage in shipment, but it does happen from time-to-time. If any of your items were received damaged, please contact us within 1-3 business days with photos of damaged product, so that we may proceed with a claim and replacement if necessary.

Please make sure to open all shipments immediately to check that the items arrived safely. We cannot guarantee replacements or refunds for items that are claimed as damaged after 3 business days from the delivery date.

 

  I AM LOCATED OUTSIDE OF THE US - WILL I BE CHARGED CUSTOMS FEES?

Unfortunately, we have no way of knowing if international orders will be charged customs fees. We are not personally involved with international customs and do not collect any fees, and therefore are not responsible for any customs fees that may be incurred. Generally we have found that customers are NOT charged any customs fees; however, this will vary by country and we cannot guarantee this.

  WHAT IS YOUR PRIVACY POLICY?

We promise we will never sell or give out any information you provide us, to anyone.

  IS MY CREDIT CARD INFORMATION PROTECTED?

Absolutely. All transactions are secure and encrypted and we don't store any of your payment information.

  WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

We accept all major credit cards - Visa, MasterCard, American Express and Discover. You can also pay using PayPal. All of our prices are listed in USD.

  CAN I USE YOUR PRODUCT IMAGES ON MY BLOG?

Yes! However, if you're going to use our images, you must link back to our website. That being said, we love and appreciate any and all blogs that choose to feature our products! We also love to collaborate with blogs and offer customer giveaways, so feel free to contact us via email!

  DO YOU OFFER WHOLESALE?

We do! Click here to learn more and apply.

RETURNS

  WHAT IS YOUR RETURN POLICY?

All sales are final. In the rare event that an item arrives to you damaged, please contact us right away and we'll do our best to make it right!

  CUSTOMER SERVICE HOURS

Please note our business hours are
Monday - Friday 9AM - 5PM EST
We typically respond to messages within a few hours, but please allow us up to 24-hours to respond. We promise we’ll get back to you promptly!

info@megacatstudios.com